Returns Policy

Whilst we hope that in every instance you are more than pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund the cost of the item or offer an exchange for another size or style. In this case, please email us at contact@pawhsmere.com with your order number, and which item you would like to exchange yours with including a link of the item and the desired size. We will take care of the exchange for you once your item has arrived back in our warehouse.  In the case that you chose to get a refund, shipping charges are not refunded. 

We accept returns at any time within 14 days, beginning on the day you receive the goods. In the case of faulty goods, we can either send out a brand new item as a replacement or offer a full refund including the postage costs. We try our utmost to ensure all our products are of the highest quality, but on the rare occasion that something does go wrong we’ll do all we can to rectify the problem. We will also send you a pre-paid return label to return the faulty item back to us.

Made-to-measure, personalised and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to either send out a brand new item or offer a full refund. 

If the product returned is not in perfect condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. 

All refunds will be processed using the same method of payment you used to place your order.    

All exchanges will be re-dispatched with free delivery. 



Returns Procedure

If you require a return or exchange, please email us at contact@pawhsmere.com with your order number and the details of your return / exchange. We will reply back within 24-48 hours with the full details of the return back to us, which would be at your own expense. 

 

If returning an item to us, please ensure that you;

• Pack the product in its original packaging 

• Include a copy of your original delivery note or your name address, phone number, order number and whether you require a refund or a replacement.

In order to return the item back to us from outside the UK, you will need our companies EORI number which is GB079799917000.

Please note: we will refund the cost of the item/s returned once received by us. A refund of the original delivery charge and charge for returning will only be given in the case of incorrect damaged or faulty goods once all items are received by us. 
Unfortunately personalised, custom or bespoke products cannot be returned or
refunded unless they are defective.